Job opportunities and tenders

We have an immediate opening for a dedicated individual to join our team in the position of Member Relations Coordinator. The successful candidate will join a dynamic group of skilled individuals working together in a friendly and inclusive environment.

The Federation for the Humanities and Social Sciences promotes research and teaching for the advancement of an inclusive, democratic and prosperous society. With a membership now comprising over 160 universities, colleges and scholarly associations, the Federation represents a diverse community of 91,000 researchers and graduate students across Canada.

The annual Congress of the Humanities and Social Sciences is the convergence of over 70 scholarly associations, each holding their annual conference under one umbrella, and is Canada’s largest gathering of scholars. Typically held in late May and early June, Congress is organized by the Federation each year. For more information about the Federation, visit www.federationhss.ca.

Job Summary

The Member Relations Coordinator supports the Lead, Member Relations with general member engagement tasks, manages the registration process of the Congress of the Humanities and Social Sciences (Congress), and acts as the primary point of contact for Congress participants.

The ideal candidate is a pro-active team player, who has good project management, planning and networking abilities, strong communications skills, attention to detail, and sound experience in engaging members or stakeholders.

Remote work

The Federation for the Humanities and Social Sciences is based in Ottawa, but there is no requirement for the successful candidate in this role to relocate to Ottawa. However, having reliable internet and a home office that provides for a productive, professional, and safe work environment during regular working hours is a requirement of this role.

Duties and Responsibilities

General member relations:

• Support the Lead, Member Relations, in carrying out member engagement strategies and work collaboratively with all staff in the Membership, Events & Communications department.
• Maintain the Federation’s CRM, Exware, acting as customer support for members using the Portal.
• Provide customer service support to the Federation’s current Membership Management System (MMS), Forum, powered by Ignite Solutions.

Congress registration and administration:

• Support the Lead, Member Relations with the Congress opt-in process and perform other duties such as producing timely reports on event statistics.
• Process Congress and other event registrations and act as the primary point of contact for all attendees, associations and partners.
• Receive and respond to all association organizers and Congress attendees’ questions and concerns.
• Build association conference schedules.
• Assist associations with form completion, program review and day-to-day support.
• Build kits and guides for association organizers.
• Monitor various email accounts and redirect emails to pertinent teams as appropriate.
• Support the Lead, Member Relations, in training and supervising onsite registration staff.
• Other duties as required.

Job Requirements

• Post-secondary education, or equivalent experience in an office environment.
• Minimum of one year’s experience in a member or stakeholder relations role, ideally within a non-profit or industry association.
• Minimum of one year’s experience in database management with a high level of accuracy, efficiency and speed.
• Bilingualism is required; excellent written and oral communication skills in English and French, including writing for the web.
• Advanced software skills including Word processing, spreadsheets, slide presentations, database management, email, and scheduling.
• Experience in forming strong, effective networks, and managing systems for tracking and updating key organizational information.
• Knowledge of issues related to the humanities and social sciences and the academic or scholarly communities would be an asset.
• Travel will be required for Congress event and other meetings.

Competencies

• Ability to facilitate meetings with members, conduct presentations and leverage interpersonal skills to put individuals (colleagues or members) at ease.
• A detail-oriented mind, with a strong focus on organization, planning, follow-up.
• Excellent interpersonal and diplomacy skills with the ability to manage complex situations involving multiple stakeholders.
• High ethical standards and a desire to work with like-minded high-achievers.
• Entrepreneurship, initiative, creativity and a proactive attitude.
• Clarity of expression — both in writing and orally.
• A sense of ownership of tasks and the motivation to follow through to achieve personal and team goals.
• A sincere respect for the values and differences that all members of a small team bring to an office environment; adaptability to different approaches and a flexibility to move in new directions as needed.
• Commitment to Federation values, vision and direction.
• Willingness to continuously develop skills and knowledge.
• A good sense of humour.

Compensation

• $39,000 - $50,000 (commensurate with experience)

To Apply

If this opportunity intrigues you and relates to your experience, then we want to hear from you. Please take the time to tell us about yourself in a cover letter – we want to hear your story – your background, your accomplishments, and why this role is a good fit for you, and your career at this time.

Your application should consist of: Your resume or CV, including your name, email and phone number and a cover letter outlining why your experience fits our requirements.

The Federation for Humanities and Social Sciences is committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

You must be legally allowed to work in Canada in order to be eligible for this position. Those selected for an interview will be contacted directly. The posting will remain active on our website until our search process is complete.

Please contact us in confidence and provide notice in advance if you require accommodation(s) at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Apply now